Help & FAQs

If you're in the USA, we have a 14-day return policy. If you changed your mind, you can request a return within 14 days of receiving your item. To be eligible for a return, the item must be in its original condition, unopened, unused, uninstalled, with tags, and in its original packaging.
Customized items, Like Max Racing Steering Dampers and Lougan-RS exhausts, CAN NOT be returned.
Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, you’ll be refunded on your original payment method, but please note that it may take some time for your bank or credit card provider to process the refund. For more details, visit our returns page.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours, but normally we answer in a few hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
For more information or assistance, our customer support, you can reach us via our website’s contact form or by email at info@hauerimports.com. Visit the 'Contact Us' page for detailed information.

We currently ship to most countries worldwide via DHL Express, delivering directly to your home or office anywhere in the world. Each shipment is carefully packed and fully insured, with tracking details provided once your order is shipped. Shipping costs are calculated at checkout, and you can track your order live through DHL Express. Please note that local taxes and duties may apply, so check your local regulations before placing an order.

Standard shipping normally takes 3-5 days for items in stock in the USA. Next day shipping may also be available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout). For in-stock items, delivery typically takes 5-10 days outside the USA.

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. For more details, visit our returns page.

Refunds are processed within 7 days from when we receive the item(s).

Hauer Imports is a Brazilian owned company based in the USA dedicated to providing high-quality motorcycle accessories. We specialize in performance-enhancing and safety-focused products, such as protection sliders, steering dampers, semi-handlebars, and exhaust systems, all sourced from trusted manufacturers in Brazil.

We offer a wide range of motorcycle accessories, including:

• Protection Sliders: Designed to safeguard your bike in the event of a fall or accident.
• Steering Dampers: Improve your bike's handling and stability on the road.
• Semi-Handlebars: Engineered for comfort and control, enhancing your riding experience.
• Exhaust Systems: Boost performance and enhance the sound of your motorcycle.

Brazil is known for its vibrant motorcycle culture and innovation in bike accessories. By choosing Hauer Imports, you’re opting for products crafted with precision and expertise. Our accessories embody the best of Brazilian engineering, offering both performance and durability.